Refund policy

Return Timeframe

Customers may request a return within 15 calendar days from the date the order is delivered. Any requests received after this period will not be considered.

Conditions for Returns

Returned items must comply with the following:

  • Product must be unused and unassembled
  • Must be returned in original packaging with all components
  • Tags, labels, and protective materials must be intact
  • Valid order confirmation or invoice must be provided

Products that are damaged due to misuse or poor handling after delivery are not eligible.

Return Request Procedure

To request a return, please email bargainfurnitureltd@gmail.com with:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

If your request is approved, we will provide return authorization details and shipping instructions.
Returns sent without prior approval will be refused.

For assistance at any stage, our support team can be contacted via the same email.

Faulty or Incorrect Deliveries

If an item arrives damaged, faulty, or different from what was ordered, notify us promptly after delivery.
We will investigate the issue and arrange a suitable resolution, which may include replacement or refund.

Items Not Eligible for Return

Returns are not accepted for:

  • Made-to-order or customized products
  • Clearance or promotional items
  • Gift cards or vouchers
  • Hygiene-sensitive or hazardous items

If you are unsure whether an item qualifies, please contact us before submitting a return request.

Replacement Policy

We do not process direct swaps.
To receive a different product, the original item must be returned and approved first, after which a new order can be placed separately.

EU Consumer Rights

For orders delivered to European Union countries, customers have the statutory right to cancel the purchase within 14 days of delivery without providing a reason.
Items must remain unused, in original packaging, and include proof of purchase.

Refund Processing

Once the returned item is received and checked:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method
  • Processing time is up to 10 business days

Please note that banks or card providers may take additional time to reflect the refund.

 

If your refund has not been received within 15 business days of approval, contact us at bargainfurnitureltd@gmail.com.